Terms & Conditions

BOOKING AGREEMENT AND CANCELLATION POLICY

To confirm your reservation, we require a deposit of 50% of your total stay at the time of booking.

Should you need to amend or cancel your reservation please contact our reservations team via email stay@stmawes.com or via the booking partner you booked with.

1-3 Nights

Should you cancel more than 2 weeks before the day of arrival, your deposit is fully refundable.

Should you cancel within 2 weeks of your arrival, regrettably your deposit will be retained.

Should less than 48 hours notice be given for the cancellation, we regret that the full charge for the amount of your full stay will be charged.

We will of course provide a refund for any nights we manage to re-sell.

All cancellations must be confirmed via e-mail stay@stmawes.com, after the initial phone conversation.

4 Nights or More

Should you cancel more than 4 weeks before the day of arrival, your deposit is fully refundable.

Should you cancel within 4 weeks of your arrival, regrettably your deposit will be retained.

Should less than 48 hours notice be given for the cancellation, we regret that the full charge for the amount of your full stay will be charged.

We will of course provide a refund for any nights we manage to re-sell.

All cancellations must be confirmed via e-mail stay@stmawes.com, after the initial phone conversation.

5 Rooms or more

For bookings of 5 rooms or more within the same party, the cancellation policy is extended to 2 months.

We do advise you to ensure that you have adequate travel insurance in place to cover any unforeseen eventualities.

If, due to circumstances beyond our control, we are forced to cancel or cut short your stay, we make every effort to find you alternative accommodation. We cannot be held responsible for any further costs incurred by you as a result.

COVID-19 POLICY

You can view the full Covid-19 policy here: St Mawes Hotel Covid-19 Policy

RESTAURANT RESERVATIONS POLICY.

View our restaurant reservations policy here

PAYMENT

For all reservations, payment will be due on check-out by card. Unfortunately we do not accept cheques as payment.

VAT

VAT is included at the current rate but these prices are subject to change.

As it is uncertain what the government will do with regard to the rate of VAT in 2021 we have quoted all rates at the prevailing rate of 5%, however we will reconfirm your rates when we are informed as to the rates of VAT to be charged in 2021.

MAINTENANCE & IMPROVEMENTS
As the hotel is open all year round, you may find that there is necessary maintenance taking place during your visit. We will endeavour to keep any noise and inconvenience to a minimum.

CAR PARKING
We recommend parking in the long stay main carpark where tickets can be purchased for a longer term. For a shorter visit the Harbour has a smaller carpark opposite the hotel.

DOGS
At the St Mawes Hotel we have two bedrooms where a small, well behaved dog is most welcome to stay with its owner. For your arrival, we’ll prepare your room with a dog bed and towel, a welcome treat and a bowl for water.  There is a one off charge of £30 for the full duration of your stay.

Regrettably the Upper Deck Restaurant is not dog friendly, however they are more than welcome in the Lower Deck.

FOOD & DRINK
With the exception of baby food, only food and drink that is purchased at the hotel may be consumed on the premises.

ARRIVAL & DEPARTURE
Rooms are guaranteed from 3.00pm on the day of arrival and we kindly ask that you vacate your room by 11.00am on the day of departure.

SMOKING
The hotel is entirely a no-smoking building, including the Upper Deck balcony.

DAMAGE
Any damage caused by any individual using the facilities of the St Mawes Hotel will be charged to that individual in full.

CHILDREN
All children will be booked onto the same accommodation terms as their parents or guardians.
Our Village View Family Room can accommodate 2 adults and 2 children. Please note there is an charge of £25 per night, per child inclusive of bed and breakfast.

BABYSITTING SERVICE
Our reception team can provide you with contact details of a local, recommended babysitter however the relationship is entirely between the babysitter and the parents and the hotel will not accept any responsibility within this arrangement.

Our Booking Options

Book your stay at The St Mawes Hotel online, reserve your restaurant table with us direct or why not have a look at our beautiful sister Hotel, The Idle Rocks.
Seaview Bedroom at The St Mawes Hotel, Roseland Peninsula, Cornwall
Book Your Stay

To make a hotel reservation, please book online, call 01326 270 270 or email stay@stmawes.com

Book Your Stay
The Idle Rocks from the air
The Idle Rocks

Discover our luxurious rooms and award winning restaurant, at our sister hotel, The Idle Rocks

Visit Idle Rocks Hotel
Lunch at the St Mawes Hotel, Roseland Peninsula
Reserve a Table

To make a lunch or dinner reservation, please book online, call 01326 270 270 or email: eat@stmawes.com

Book Your Table

3 Reasons to
Book Direct

1
Best Rate Guarantee
Our best rates are always available directly and you will not find a cheaper price on any comparison websites.
2
Room Availability
We only offer a selection of our rooms on comparison websites, book direct for our full choice of room types.
3
Exclusive Offers
Rewarding loyalty is what we do best, if there’s an exclusive offer or limited treat you will find it here first.